FAQ

[vc_row][vc_column][vc_toggle title=”Do you Ship Internationally ?” open=”true”]Beaute Quest accepts international orders and ship items in most countries.  Our official courier partner is DHL. It usually takes 3-5 days working days after payment.

Please send us a message for us to help you provide the estimated shipping rates which might vary depending in your location.[/vc_toggle][vc_toggle title=”Who should I to contact if I have any queries?”]Please send us a message and our friendly beautequest specialist will be happy to assist you in all of your inquiries and concerns.[/vc_toggle][vc_toggle title=”How do I track my order ?”]A tracking number will be endorsed to you upon settlement of your orders for you to easily monitor your parcel at the website of our chosen courier[/vc_toggle][vc_toggle title=”How can I cancel or change my order ?”]For cancellation and change order:

1. Please message us at our Facebook Page Beautederm Ortigas pasig from 8am to 8pm (PH time) daily  to cancel and change your order.

2. Login to your account and click the view order history. If your items are not yet processed you will find A cancel order button that you may click to cancel your order.[/vc_toggle][vc_toggle title=”How can I return a product”]Please refer to our return policy.[/vc_toggle][vc_toggle title=”How long will it take to get my package ?”]Shipping schedule may vary depending on the traffic and volume orders per day. But usually is 1-3 days for Metro Manila and 3-7 days for provincial orders.[/vc_toggle][vc_toggle title=”What Shipping methods are available ?”]Beaute Quest uses several different shipping metons to best serve our Customers.

COD within the Day delivery available in Metro Manila customers only

LBC – 1 to 2 working days
Grab Express – Within a day, available only for Metro Manila customers.
JRS – 1 to 3 working days
[/vc_toggle][vc_toggle title=”Do you provide any warranty ?”]Yes, please keep the receipts just for us to easily identify your orders. We provide 3day warranty to all our products.[/vc_toggle][vc_toggle title=”Do you have replacement guarantee ?”]Yes as long as it is manufacturing defect.[/vc_toggle][/vc_column][/vc_row]

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